All course content is self guided, meaning it is available for you to move through at your own pace and desire. 

Some courses have a kick off session, if you are able to catch that live fantastic! If not it is recorded and available in your course platform for you to enjoy at your leisure.

So ultimately, there is no way to get behind. You have course access 24/7!  

Course content is delivered in a variety of ways, and may vary per course. Typically it will be a mix of video and photos. Some courses have a live session in the beginning done through Zoom. 

Some courses have digital downloads available to assist you in the course. 

You have course access for as long as Kim Pepper owns KimPepper.com and associated sites/social media/etc. 

All content is available to you wherever you can log into your account and have internet access. 

Depending on the quality of your internet access, you should have no problem watching course content across devices. 

 One benefit of participating in a course early or upon launch is the ability to ask questions during the Zoom kickoff if the course has one! 

After that your instructor will be available to answer course specific questions in our community Facebook group for 30 days past the launch date.  

After that, we will try to answer questions as they arise, but courses will be considered self study at that point. 

You are always welcome to reach out to [email protected] if you need assistance. 

We are available Monday - Friday 8-5 Central

You may reach out via our contact page here. 

We LOVE to see your work! You can share it over in our creative Facebook community! 

Please share, we really do love to see what you create! 

While we love you to share the work you create from our courses, you are not able to share log in information or the course with others. 

We work hard to create amazing courses and would love to have your friends or family experience the courses themselves - though their own purchase and log in. 

We appreciate you honoring the work here and respecting our business in this manner. We respect you as a customer and will always strive to bring you the best!

We are happy to give a refund if you request it BEFORE the course content is live. At that point you will be given a store credit to put toward another course. 

Once the course goes live, we do not give refunds. This is common practice with digital courses and we stand by this practice. 

We want you to be satisfied 100%, please reach out if you have any questions or issues. 

There are no additional or hidden fees to any course. 

Each course has a purchase price that includes all the course teachings, videos, downloads and instructions. 

Each course has a supply list associated with it, our supply lists are optional and we highly encouraged to use what you have on hand. 

Some courses do require you to have access to a printer to take full benefit of the materials given to you in the course. 

We do our best to list any required materials that may be needed to complete a project or course. This will be listed in each individual course description.

On occasion we will offer course add on packs for physical material to support a course, but those are completely optional and not required or necessary to complete a course. 

Every course gives you access to our Facebook community group. 

Here you can post pictures of your work, see other student's work, ask questions, meet kindred spirits and be inspired. 

You can read additional policies HERE.